At Edge, we believe transparency is the key to any healthy relationship. We appreciate that you are trusting us with information that is important to you, and we want to be transparent about how we use it.
Here we describe the privacy practices for our devices, applications, software, websites, APIs, products, and services (our “Services”). You will learn about the data we collect, how we use it, the controls we give you over your information, and the measures we take to keep it safe.
Information we collect
Some information is required to create an account on our Services, such as your name, home address, email address and password,. This is the only information you have to provide to create an account with us. You may also choose to provide other types of information, such as your date of birth, gender, and in some cases your mobile telephone number, country information and community username.
To help improve your experience or enable certain features of our Services, you may choose to provide us with additional information, like your home type, size, utility company, number of household occupants, appliances, tariff type, tariff costs, home security Solar system details, energy retailer, monthly energy budget and connected devices.
If you contact us or participate in a survey, contest, or promotion, we collect the information you submit such as your name, contact information, and message.
Payment and card information
If you purchase edgeConX merchandise on our website, you provide your payment information, including your name, credit or debit card number, card expiration date, CVV code, billing address and delivery address. We do not store this payment information. We store your delivery address to fulfil your order. Note that third-party payment processors may retain this information in accordance with their own privacy policies and terms.
Information we receive from your use of our Services
Your device collects data to measure metrics like the energy consumed, energy generated, energy exported, energy efficiency, power factor, harmonic, time of usage, generation & export, tariff, feed in tariff and location. The data collected varies depending on which device you use. When your device syncs with our applications or software, data recorded on your device is transferred from your device to our servers.
Our Services include features that use precise location data, including GPS signals and device sensors. We collect this type of data if you grant us access to your location. You can always remove our access using your edgeConX device or mobile device settings. We may also derive your approximate location from your IP address.
When you access or use our Services, we receive certain usage data. This includes information about your interaction with our Services, for example, when you view or search content, install applications or software, create or log into your account, pair your device to your account, or open or interact with an application on your edgeConX device.
We also collect data about the devices and computers you use to access the Services, including IP addresses, browser type, language, operating system or mobile device information (including device and application identifiers), the referring web page, pages visited, location (depending on the permissions you have granted us), and cookie information.
Information we receive from third parties
If you choose to connect your account on our Services to your account on another service, we may receive information from the other service. For example, if you connect to Facebook or Google, we may receive information like your name, profile picture, age range, language, email address, and friend list. You may also choose to grant us access to your energy or activity data from another service. You can stop sharing the information from the other service with us by removing our access to that other service.
Energy and other special categories of personal data
To the extent that information we collect is energy data or another special category of personal data subject to the Australian Consumer Data Right (CDR), we ask for your explicit consent to process the data. We obtain this consent separately when you take actions leading to our obtaining the data, for example, when you pair your device to your account, grant us access to your energy or activity data from another service. You can use your account settings and tools to withdraw your consent at any time, including by stopping use of a feature, removing our access to a third-party service, unpairing your device, or deleting your data or your account.
How we use information
To provide and maintain our Services
Using the information we collect, we are able to deliver our Services to you and honour our Terms of Service contract with you. For example, we need to use your information to provide you with your edgeConX dashboard tracking your energy, activity and other trends; to enable the community features of the Services; and to give you customer support.
To improve, personalise & develop our Services improve, personalise and develop the services
We use the information we collect to improve and personalise the Services and to develop new ones. For example, we use the information to troubleshoot and protect against errors; perform data analysis and testing; conduct research and surveys; and develop new features and Services.
We also use your information to make inferences and show you more relevant content. Here are some examples:
- Information like your location, tariff, energy consumption and production allows us to improve the accuracy of your daily energy and activity statistics like your total energy spend for the day.
- Based on your grid voltages, we may make inferences about your energy bill impacts and the potential risks to your appliances.
- We may personalise energy and activity goals for you based on the goals you previously set and your historical energy or activity data.
COMMUNICATE WITH YOU
We use your information when needed to send you Service notifications, reporting and respond to you when you contact us. We also use your information to promote new features or products that we think you would be interested in. You can control marketing communications and most Service notifications by using your notification preferences in account settings or via the “Unsubscribe” link in an email.
PROMOTE SAFETY AND SECURITY
We use the information we collect to promote the safety and security of the Services, our users, and other parties. For example, we may use the information to authenticate users, facilitate secure payments, protect against fraud and abuse, respond to a legal request or claim, conduct audits, and enforce our terms and policies.
For personal data subject to the GDPR, we rely on several legal bases to process the data. These include when you have given your consent, which you may withdraw at any time using your account settings and other tools; when the processing is necessary to perform a contract with you, like the Terms of Service; and our legitimate business interests, such as in improving, personalising, and developing the Services, marketing new features or products that may be of interest, and promoting safety and security as described above.
How information is shared
We do not share your personal information except in the limited circumstances described below.
WHEN YOU AGREE OR DIRECT US TO SHARE
You may direct us to disclose your information to others. For certain information, we provide you with privacy preferences in account settings and other tools to control how your information is visible to other users of the Services. Just remember that if you choose to participate in a challenge, information like your profile photo, posted messages, total energy in a challenge, personal statistics, and achievements, is not governed by your privacy preferences and will be visible to all other challenge participants.
You may also authorise us to share your information with others, for example, with a third-party application when you give it access to your account, or with your employer when you choose to participate in an employee energy program. Remember that their use of your information will be governed by their privacy policies and terms. You can revoke your consent to share with third-party applications or employee energy programs using your account settings.
FOR EXTERNAL PROCESSING
We transfer information to our corporate affiliates, service providers, and other partners who process it for us, based on our instructions, and in compliance with this policy and any other appropriate confidentiality and security measures. These partners provide us with services globally, including for customer support, information technology, payments, sales, marketing, data analysis, research, and surveys.
FOR LEGAL REASONS OR TO PREVENT HARM
We may preserve or disclose information about you to comply with a law, regulation, legal process, or governmental request; to assert legal rights or defend against legal claims; or to prevent, detect, or investigate illegal activity, fraud, abuse, violations of our terms, or threats to the security of the Services or the physical safety of any person.
Please note: Our policy is to notify you of legal process seeking access to your information, such as search warrants, court orders, or subpoenas, unless we are prohibited by law from doing so. In cases where a court order specifies a non-disclosure period, we provide delayed notice after the expiration of the non-disclosure period. Exceptions to our notice policy include exigent or counterproductive circumstances, for example, when there is an emergency involving a danger of death or serious physical injury to a person.
We may share non-personal information that is aggregated or de-identified so that it cannot reasonably be used to identify an individual. We may disclose such information publicly and to third parties, for example, in public reports about energy and activity, to partners under agreement with us, or as part of the community benchmarking information we provide to users of our subscription services.
If we are involved in a merger, acquisition, or sale of assets, we will continue to take measures to protect the confidentiality of personal information and give affected users notice before transferring any personal information to a new entity.
Your rights to access and control your personal data
We give you account settings and tools to access and control your personal data, as described below, regardless of where you live.
Accessing and Exporting Data. By logging into your account, you can access much of your personal information, including your dashboard with your daily energy and activity statistics. Using your account settings, you can also download information in a commonly used file format, including data about your activities, usage, generation and spend.
Editing and Deleting Data. Your account settings let you change and delete your personal information. For instance, you can edit or delete the profile data you provide and delete your account if you wish.
If you choose to delete your account, please note that while most of your information will be deleted within 30 days, it may take up to 90 days to delete all of your information, like the data recorded by your edgeConX device and other data stored in our backup systems. This is due to the size and complexity of the systems we use to store data. We may also preserve data for legal reasons or to prevent harm, including as described in the How Information Is Shared section.
Objecting to Data Use. We give you account settings and tools to control our data use. For example, through your privacy settings, you can limit how your information is visible to other users of the Services; using your notification settings, you can limit the notifications you receive from us; and under your application settings, you can revoke the access of third-party applications that you previously connected to your edgeConX account. You can also use the edgeConX application to unpair your device from your account at any time.
Restricting or Limiting Data Use. In addition to the various controls that we offer, if you reside in a Designated Country, you can seek to restrict our processing of your data in certain circumstances. Please note that you can always delete your account at any time.
We keep your personal information, like your name, email address, mobile number and password, for as long as your account is in existence because we need it to operate your account.
We also collect information on your household energy consumption, solar generation and solar export.
Should you choose to delete your edgeConX account, your consumption, generation and export data will be retained but will be separated from your personal information.
The separated consumption data may be appended with broader information such as the suburb or postcode in which it was collected, how many people resided in the property when it was collected, and other relevant information but no personal information will remain associated to it.
Analytics and advertising services provided by others
We work hard to keep your data safe. We use a combination of technical, administrative, and physical controls to maintain the security of your data. This includes using Transport Layer Security (“TLS”) to encrypt many of our Services. No method of transmitting or storing data is completely secure, however. If you have a security-related concern, please contact Customer Support.
International operations and data transfers
We operate internationally and transfer information to other countries for the purposes described in this policy.
We rely on multiple legal bases to lawfully transfer personal data around the world. These include your consent, the EU-US and Swiss-US Privacy Shield, and EU Commission approved model contractual clauses, which require certain privacy and security protections.
Please note that the countries where we operate may have privacy and data protection laws that differ from, and are potentially less protective than, the laws of your country. You agree to this risk when you create an edgeConX account and click “I agree” to data transfers, irrespective of which country you live in. For a list of the locations where we have offices, please see our company information. If you later wish to withdraw your consent, you can delete your edgeConX account as described in my account section.
Changes to this policy
We will notify you before we make material changes to this policy and give you an opportunity to review the revised policy before deciding if you would like to continue to use the Services.
Who we are and how to contact us
If you have questions, suggestions, or concerns about this policy, or about our use of your information, please contact us at email@example.com.
You may contact us at: