What is edgeConX?
It allows you to track your energy consumption and costs in real-time, as well as your solar or battery system if you have them. Once an edgeConX energy monitor is installed in your switchboard by a qualified electrician, you can download your free edgeConX app and start tracking your home’s energy right from your smartphone. The app asks you for a few simple details, including your current energy rate, and tracks your spend in real-time based on this personalised information.
How do I access edgeConX?
The edgeConX app is available on the Apple App Store and Google Play Store.
How does edgeConX monitor my power usage?
edgeConX receives data from an electricity monitor installed in your switchboard. That monitor uses a number of Circuit Transformers (CTs) to monitor individual circuits around your home.
Most energy monitors can monitor a maximum of 6 circuits throughout your home.
Data Transmission and Safety
How does edgeConX transmit the data?
How much data does edgeConX use?
How safe is my data?
Additionally, only those with your username and password, and Edge Electrons admin & support staff can see your data. You can choose to allow or restrict installers access to your data via our desktop portal.
Day to Day Use
My Name/Email/Address/Phone number is incorrect – how do I change it?
Why does my device show Disconnected in the portal/app?
If your unit has remained offline for more than an hour we recommend power cycling your mains connection in your switchboard. This is done to reset both the energy monitor and your WiFi router.
If you continue to experience disconnections, please log a ticket with our support team here https://edgeelectrons.freshdesk.com/support/tickets/new
How can I be importing and exporting power at the same time?
edgeConX collates data in 30 second blocks. Within this 30 second period you may have been exporting power for 15 seconds and then switched on an appliance that requires more power than your solar was generating at that point.
Similarly, you may have been using a large amount of power and stopped during the 30 second period, allowing your inverter to begin exporting the excess power back to the grid.
Finally, if you have a 2 or 3 phase home, it can be quite common to import power on the phases separate from your solar system.
How do you calculate my costs?
We use this information to calculate the raw costs of your usage before GST and before any discounts you may receive from your energy retailers after your bill is calculated are processed.
Do you support Peak/Off Peak/Shoulder rates?
How do I update my costs/monthly budget?
To update via your browser, log in and scroll down until you find the View Energy Rates button highlighted below. Click the button and you will be presented with your current rates which can be easily updated.
How do you forecast my monthly spend?
Can I isolate solar or grid in the usage breakdown graph?
Image 1. All Elements On
Image 2. Solar Export Off
Can I export my data for my own use?
The granularity of the data is dependent upon the date range selected.
A single day’s data is broken into 15 minute blocks.
Between 1 and 90 days data is broken into 1 hour blocks.
91 days or more data is split into 1 day blocks.
To extract the data, first select the date range of the data you wish to view and then hit the Export CSV button.
My voltage is unhealthy/extreme – what does this mean?
Our EdgeIQ product can assist in limiting the voltage into your home. If your voltage is consistently in the unhealthy/extreme zones, please get in touch to discuss how EdgeIQ could assist.
Can I change what I circuits I am monitoring?
Please Note – under no circumstances should anyone who is not a licensed electrician make changes to the physical installation of an energy monitor.
Can I rename my circuits?
What is the Unmonitored circuit?
Grid Consumption (CT1) – 5.2KW/h
Air Conditioner 1 (CT2) – 2.4KW/h
Dishwasher (CT3) – 0.00 KW/h
Electric Hot Water (CT4) – 0.8KW/h
Air Conditioner 2 (CT5) – 1.1KW/h
Lighting (CT6) – 0.0KW/h
In the scenario above we know that there is 5.2KW/h of power being consumed, of which we can account for 4.3KW/h.
The left over 0.9KW/h, which may be due to appliances plugged in around the home such as a Fridge or TV, will be displayed in Unmonitored category.
Can I use the edgeConX energy monitor to only monitor sub circuits without monitoring the mains?
If the mains are unmonitored then data will only appear in the “Usage Breakdown” section of the edgeConX app.
*Please note that we strongly recommend 1 CT be assigned to the grid wire for a single-phase home, 2 CTs for a dual-phase home, and 3 CTs for a 3 phase home. All CTs must be labelled in order for them to function.
Why is my bill different from edgeConX?
Have you changed retailer or have your electricity rates changed since you signed up?
Does your bill include any fees?
Does your bill have an included discount?
The edgeConX energy monitor was recently tested by a government laboratory that confirmed its accuracy to within 1% of household power consumption.
If you find wildly different values for the same period between edgeConX and your bill, please get in touch with us to discuss further.
What is EdgeIQ
What is Voltage?
Why is High Voltage a problem?
For customers who have invested in adding solar to their homes, excess voltage can reduce the amount of solar your system can produce, export and, can even force your solar system to shut down completely in some instances.
Excess grid voltage can also damage your appliances.
Why does my EdgeIQ making clicking sounds?
This is a normal part of the operation of your EdgeIQ.
Why can I hear fan sounds coming from my EdgeIQ?
This is a normal part of the operation of your EdgeIQ.