FAQ

What is edgeConX?

edgeConX is a smart energy monitoring platform. It allows you to track your energy consumption and costs in real time, as well as your solar or battery system if you them. Once an edgeConX energy monitor is installed on your switchboard by a qualified electrician, you can download your free edgeConX app and start tracking your home’s energy right from your smartphone. The app asks you for a few simple details, including your current energy rate, and monitors your spend based on this personalised information.

How do I use edgeConX to save me more money on my power bills?

edgeConX helps you save money by monitoring and optimizing your energy. This is done through the creation of rules that will automatically make you solar work smarter by switching appliances on and off even when you are not at home. This allows to shift part of your consumption to the time of the day when you have surplus solar energy.

Imagine getting back at home after a hot summer day and enter to a fresh home as the air condition started working before your arrival using the surplus of solar energy to provide you a comfortable cool home and saving you money at the same time.

Who can install my edgeConX system?

An edgeConX smart energy monitor or EdgeIQ can be installed by any licensed electrician. We have a network of experienced partners in most parts of Australia. You can get put in touch with one by clicking on the “Contact Us” link at the top of the screen of the edgeConX website and one of our Authorised Partners or a edgeConX representative will get in touch with you.

How do I get access to the edgeConX app?

Download the edgeConX app from the App Store onto your smart phone for iOS iPhone or Google Playstore for android.

Install edgeConX on your device.

Enter your email address and password – you would have already received this in your smart energy portal activation email. Don’t worry if you can’t remember your password, you can always reset it.

What should I do if I change Mobile Phone?

Simply download the edgeConX app onto the new phone and login with your original login details.

Do I need an internet connection to use edgeConX?

Yes, you need to have either Wifi or 3G available to enjoy the benefits of edgeConX. The stronger your internet connection, the better edgeConX will work.

What happens if I change Internet Service Provider ISP?

3G model

Changing your ISP will not affect your edgeConX configuration.

Wi-Fi model

If you have the Wi-Fi version of the edgeConX energy monitor, changing ISP will effect your system. You will need to reset your monitoring.

Supply power to the monitor by energising the circuit breaker. The monitor will begin transmitting a Wi-Fi signal labelled “Auditor-XXX”
Using a smartphone or laptop, connect to the Wi-Fi signal, using the password “digitalenergy”. If this password doesn’t work please try the alternative “myenergy”
Using a browser, navigate to “auditorsetup.com.
If you reach a website which says “Welcome to your new site”, you have connected to the real internet instead of the monitor. Reconnect to the Wi-Fi signal and try again.
Open the Wi-Fi tab and select the home network from the list of options, then enter the password
If the home network SSID cannot be seen, select “Other Network”, and manually enter the SSID and password.
Connect to the home network.
If the connection to the home network was successful, the screen will display a message stating “Setup is complete”
Check the LED status. It may take 30 to 60 seconds until all three LEDs turn on and stop flashing. When all three LEDs are solid green, the monitor and edgeConX are operating again correctly.

Can I add edgeConX to an existing solar system?

Yes, edgeConX can be retrofitted to many existing solar systems. The cost, functionality and compatibility may vary depending on the existing components, age of the system and your location/internet or 3G connection. Click on the “Contact Us” link on the edgeConX website and one of our  Partners can speak to you about you specific situation.

How do I fix a blue screen issue when I try to log into my edgeConX App?

Android

1. Go to ‘Settings’ by tapping the ‘cog’ icon in your notification shade.
2. Look up ‘PowerPlay’ in the menu.
3. Tap on ‘Storage’ then click on the button for clearing the cache and app data.


Apple

1. Open the ‘Settings’ app and select General > iPhone Storage.
2. Select ‘Manage Storage’.
3. Select ‘edgeConX’ then tap ‘Delete App’, then ‘Delete App’ again in the prompt to delete the app.
4. Then re-install a fresh copy of the edgeConX App from the Apple Store.